BUSINESS TRAINING & PERSONAL DEVELOPMENT COURSES in the Merseyside area, North-West England and North Wales

"Motivated and focussed people make for
successful organizations and happy relationships."

For Accredited Counselling Courses -
see separate page or go the Liverpool Empowerment Centre website.

Jo has over 20 years experience in marketing, sales, and fundraising, working with and in multi-national companies, small businesses, local government, charitable and voluntary sector organizations and further education. She has studied and researched the development of human potential in which she has a special interest and which was also the subject of her MA. She is known for her combination of the inspirational and the practical. Her lively, humourous and informative style and her ability to motivate people are among the keys which make her training so successful.

The following list shows the personal and professional development courses currently being offered by Jo. The list, and the courses themselves, are ever changing. "The need to take account of new techniques and new ideas gives the impetus for change," explains Jo, "but the main reason is the need to avoid getting stale. If I was delivering the same material now that I was ten years ago I'd probably be pretty boring and certainly be very bored."

It is widely recognized that technical skills, knowledge and experience do not themselves guarantee increased performance. To be sustainable, improved performance needs to be based not only on an increase in knowledge and skills but also on improved confidence and self-esteem. Poor morale, lack of confidence, low self-esteem and stress all adversely affect not only the individual but also their colleagues and their organization. The training of employees therefore needs to take into account their personal development, motivation and well-being to encourage them to achieve their potential.

The courses cover a wide range and a participant in a telephone techniques course may have a vastly different background to one working on their leadership skills or enhancing their public speaking techniques. In all cases Jo combines her sound business knowledge and skills with her insight into motivation and the development of human potential.

"The highly regarded telephonist, the maker of a happy home and the successful entrepreneurial leader all have two things in common - the fact that a large part of their success is not due to their knowledge but to their interpersonal skills and the fact that that they devote some effort to their own personal well-being.   "I enjoy working with people for their own development and a number of people who come on my courses do so purely for their own benefit. In other cases, people come because of the impact that the development of their own potential will have on the improvement of their organizations. In all cases it is not just they who should benefit but also those who come into contact with them."

Although this section is principally designed for businesses and their employees, many of the courses are suitable for private individuals seeking their own personal development. Equally, training managers may wish to check out the Counselling and Coaching sections since some of those may be of interest to their organizations and their employees. Where courses are specifically run in-house for an organisation they can be tailored to the particular needs of that organisation.

    Stress and Anxiety Management

     Developing Assertiveness Skills

     Effective Communication

     Confident Speaking for Women

     Advanced Confident Speaking for Women

     Customer Care

     Leadership, Management and Motivation

     Public Speaking & Presentation Skills

     The Effective Telephonist / Receptionist

     Enhancing your Self-esteem

     Time Management - A New Look

     Basic Counselling and Listening Skills

     Team Building

The "Things that don't get a mention" in the course outlines on the other pages of this site are those intrinsic values which underpin all of Jo's work and which are included in every course, training session or seminar which she runs. They will receive a greater or lesser mention according to the particular course and may, in some cases, receive no direct mention at all. Nevertheless theses values will always be present.

That the training environment shall be a harmonious, safe, non-threatening one.

That all participants will be treated equally and encouraged to treat others equally regardless of race, sex, colour, creed, ability or any other factor.

That discriminatory behaviour will be challenged.

That anything said or done on the training is confidential between the trainer and participants and participants must feel free to say what they think without fear that the trainer will 'report back on them'.

That all normal Health and Safety rules will apply.

That the basic principles of customer care should underpin all training for people in employment.

That participants are encouraged to pass on any knowledge, skills and tips that they have learned on her courses but that an acknowledgement of their source is always appreciated. That training should be a fun experience.